Middlesex Savings Bank

Middlesex Savings Bank case study provided by Flo-Tech, a Flex Technology Groupcompany

About Middlesex Savings Bank

Middlesex Savings Bank is located throughout western Boston with over 30 customer and commercial branches


  • They had long-term relationships that were not providing adequate  services and didn’t apply strategy to help them meet their goal
  • Their copier solution vendor dropped them 2 months early
  • Mail room didn’t have any managed service in place, and they used a third-party vendor for their printing
  • They were interested in managed print services so their data could be utilized for more thorough solutions customized to their needs.


  • Took over and managed their print environment for the last two months and they were a client for almost a year before the opportunity for production print arose – then closed deal on production print for the mail room
  • Provided complete managed print services that delivered better solution for the copiers AND printers
  • Implemented professional services and software solutions
  • Reduced amount of local printers significantly and increased security by introducing badge swipes print release
  • Placed 50 printers and MFP devices 


  • Replaced multiple vendors with one single solution provider
  • MSB gained a trusted partner and developed a long-term relationship
  • We brought their mail room printing needs in-house by implementing a  production print solution
  • Reduced costs of desktop printers by 50% with Managed Print Services
  • Reduced paper waste by over 15% with PaperCut solution
  • HP MFD solution enabled them to eliminate the copier/printer related security flaws, allowing them to improve security audit scores