Customer Tools

How can we help you?

To request supplies or service for your printer or MFP, please fill out the form below and an Ultrex customer care representative will be with you right away. You can also electronically submit equipment meter reads.

For any other questions or concerns, please call 877-503-8755 to speak with a representative Monday through Friday from 8:00 AM EST to 5:00 PM PST.

Service Requested*
- Request Supplies
- Request Service/Repair
- Submit Meter Reads
- Contact Customer Service
Company Name*
Contact Name*
First Last
Email*
Phone*
Department / Mail Stop
Address
Street Address Address Line 2 City State ZIP Code
Equipment ID(s)*
(Ultrex Printer ID Number)
Equipment Location*
Comments / Parts Description
Equipment Make & Model
Problem/Issue - Why do you need service on this device?*

Toner*

Toner Color	Quantity

Please List the Toner Color & Quantity Needed. (Black, Cyan, Magenta, Yellow). To add additional toner requests, press the + button

Staples
Waste Box
Special Note: When requesting a PREPAID shipping label to recycle your toner/ink cartridges, you may notice a different name and telephone number populating in the “Sent From” section of the form than what you filled in. This is occurring because there are multiple names and numbers tied to the same address. We are aware of the problem, and are in the process of fixing the glitch. In the meantime, please disregard the auto populated name and number. Your empty cartridges will still be sent to the appropriate place for proper recycling. 42,751 cartridges recycled since Nov 2011

Equipment Meter Reads*

Ultrex Asset ID#	Total Page Count	B/W Page Count	Color Page Count

To enter meter reads for more than 1 asset, click the + button.

Type of Account Update & Equipment Move*
- Equipment Relocation To New Address
- Equipment Move To New User @ Same Address
- New Address To Add To Contract
- GL Code Updates
- Retire Equipment (Submit Config)
- Request To Add Equipment (Submit Config)

Equipment Move Form

Ultrex Asset ID#	Printer Make/Model	Old Location Description	New Location Description

To list additional equipment move updates, click the + button.

Please enter comments below, so we can direct your request or questions to the appropriate department.*
New Address To Add To FlexPrint Contract*
Street Address Address Line 2 City State ZIP Code
Equipment ID(s)*
(FlexPrint Printer ID Number)
GL Code Update
New Equipment Make & Model
New Equipment Location/Description
Please send some FlexPrint Printer ID Labels
- 1
- 2
- 3+
Original location of Retired Equipment
Equipment Make & Model to be Retired
Submit Printer Configuration Report*
Additional Comments

Locations

San Luis Obispo
712 Fiero Suite 33
SLO, CA 93401
Ph: (877) 503-8755

View All Locations >

FTG Corporate
2845 N. Omaha St.
Mesa, AZ 85215
888-353-9774

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