Ambassador Chicago
Ambassador Chicago case study provided by Ultrex, a Flex Technology Group company
About Ambassador Chicago
Ambassador Chicago, Chicago’s original boutique hotel, was established in 1926 and is part of Journal Hotels Group with 4 locations. The Ambassador Chicago has 285 spacious guest rooms, coffee lounge and bar, and a fine dining restaurant.
PREVIOUS SOLUTIONS
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FlexTG managed printer fleet
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Konica Minolta serviced copiers
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Service from Konica was not satisfactory
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No relationship between customer & Konica account representative
OUR SOLUTIONS
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We provided new HP A3’s to replace the Konica copiers
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Standardized the fleet to 100% HP – including printers
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Partnership with customer – not just another vendor
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Quarterly reviews & data reporting
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Single SLA & one point of contact
KEY BENEFITS
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Reduced overall spend
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Single invoice for all print
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Helped reduce burden on the customer IT team by switching to all HP for better driver management
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Helped reduce end user frustration with easier driver work flow